Welcome to the Giant Durbanville (Pty) Ltd trading as Bike Inc. (“Bike Inc.”) website (“Website”). Please take a moment to read these online shopping terms and conditions including Bike Inc.’s policies (collectively the “terms”) to understand how they apply to you the customer (“you”) and your use of Bike Inc.’s Website and any Bike Inc. products (“Products”) or services (“Services”) that you may order online.


These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit Bike Inc.’s responsibility or involve some risk for you, are reflected in blue. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.


If you have any questions regarding Bike Inc.’s Website, the terms, Bike Inc. products (“Products”) or services (“Services”), please contact us.


Online Registration

Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online. Please register here.


Registration and/or use of Bike Inc.’s Website constitutes your acceptance and agreement to be bound by the terms of Bike Inc.’s Website. To register you will be required to provide certain personal information which is protected by Bike Inc.’s Privacy Policy. When registering with us you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as Bike Inc. accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.


You will be required to enter your username and password each time you visit Bike Inc.’s Website. To amend any registration particulars please click on “My Profile” where you can edit your details. When registering as a purchaser you are required to provide Bike Inc. with complete and accurate information about yourself. By doing so you warrant that the information provided is correct. Upon acceptance of your registration, an email confirmation of your registration as a purchaser will be transmitted to you. Transmission times depend on your Internet Service Provider (ISP), but it typically takes less than 10 (ten) minutes to receive the email confirmation. If you do not receive the email confirmation, you should contact us.



Product Images and Representation

We have made every effort to display the Products on the Website as accurately as possible, including:


the images that represent a visual depiction of the Product

features and descriptions that pertain to the Product;

The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.


As the actual colours you see will depend on your computer’s monitor Bike Inc. cannot guarantee that your monitor’s display of any colour will be accurate.


Product Pricing, Availability and Delivery

The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by Bike Inc.. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.



All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical Bike Inc. stores. Bike Inc. reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.


Price Matching
We will price match Subject to these Terms and Conditions:

  1. The competitor has to have stock of that item in store.
  2. The competitor must be a South African store – no overseas stores.
  3. You need to supply us the official link to the offer or be in possession of the competitors official quote made out to your name.
  4. The price matching only applies to brand new products – NO OEM/Second hand/Stripped parts.
  5. The competitor’s offer cannot be part of a special promotion or deal or loyalty program.
  6. The competitor needs to be an accredited store with our local suppliers and be VAT registered.



Bike Inc. cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, Bike Inc. will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable. If Bike Inc. is unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.


For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.


Inadvertent and Obvious Errors

Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Bike Inc. is not obliged to provide you with the affected product or service.

Bike Inc. will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.


We appreciate that customers may use the Bike Inc. website to research pricing before visiting one of our physical Bike Inc. stores. However, please note that pricing on the Bike Inc. website does not constitute an offer by any of our physical Bike Inc. stores. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective Bike Inc. store prior to visiting the store.


Product Reviews

By submitting Product reviews to Bike Inc., you represent and warrant that:

You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites.


When you submit a review, you agree to the following:


All review(s) submitted are accurate

Your review is original and was created by you

You are a resident of South; and are at least eighteen (18) years of age

You are currently a bona fide user of the Bike Inc. Product(s) mentioned in your review.

You are not an employee of Bike Inc. nor do you work for an affiliate or agency of Bike Inc. hired by Bike Inc. to promote and/or sell Bike Inc. Products;

The statements you make in your review reflect your true and honest opinion of and current experience with the Bike Inc. item(s) which you are reviewing.

If your review refers to a potential fault that could be specific to the item you received, not the Product in general, Bike Inc.’s Customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.

Bike Inc. does not publish reviews for Products that haven’t been bought from us directly (i.e. from another retailer/ in another country).

If you have a problem with a review you have submitted, please get in touch with Bike Inc.’s Online Support Centre by calling 087 222 8312


Please refer to Bike Inc.’s Review Guidelines before submitting your Product review on the Website.



Bike Inc. shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your review(s):


We reserve the right monitor/review your review;

We reserve the right to edit your review – Bike Inc. will correct any spelling and grammar issues if necessary, but won’t change the original meaning;

By submitting a review to Bike Inc..co.za, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout Bike Inc.’s Bike Inc.’s marketing channels in any media;

We retain full discretion to remove or refuse to post any review or rating that deems, in its sole discretion, to violate the Review Guidelines.


Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.



If for any reason you would like to cancel an order, this may be done by contacting Bike Inc.’s Customer Services Centre on 087 222 8312. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. Bike Inc. reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Bike Inc. reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.


You may return a Product, at your cost, to any Bike Inc. store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of Bike Inc.’s Returns Policy.


Order Tracking

You can track the status of your order by logging into your account and by clicking on “My Orders” . Once you have selected the order that you wish to track you will be able to see if your order has been received by Bike Inc., if it has been delivered to you and if it has arrived at the store of your choice for you to collect.



We will also send you emails and/or SMSs to advise you on the progress of your order. You can call Bike Inc.’s call centre on 087 222 8312.


Delivery and Store Collection


A delivery fee will be charged for each delivery order placed by you. Bike Inc. delivers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.


Bike Inc. delivers to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.


On delivery of the order to the specified delivery address, you will receive Bike Inc.’s delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery. Bike Inc. reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.



Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, Bike Inc. will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Bike Inc. have outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.


Delivery Confirmation

Bike Inc. will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and Bike Inc. be completed. This is regardless of any communication from Bike Inc. stating that your order or payment has been confirmed. Bike Inc. will indicate its rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched/delivered to you will not form part of that the contract between you and Bike Inc.. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.



Store Pick-up/ Collection

You may place an order online and then collect it from your selected store. If your chosen store has the items in stock you can collect the order in 2 (two) to 5 (five) working days. To collect instore, place your order online as normal and select the “store collection” option instead of entering your delivery details.



Products may only be picked up from your chosen store upon presentation of a valid proof of identity and the collection notice, which can be printed once your payment is complete. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:



South African ID; or

South African driver’s licence; or



Methods of Payment

Prior to delivery or confirmation from us for collection of the Products by you, Bike Inc. shall be entitled to debit the credit card supplied by you on acceptance of your order should you be paying with a credit card. Should the customer pay for the Products via EFT, the order will only be processed once Bike Inc. have received successful confirmation of payment. See more on Payment Types.



3D Secure

When using your credit card for online shopping on the Website, Bike Inc. will attempt to use 3D Secure as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.



Bike Inc. will refund a purchase for the exact amount paid less the following:


any delivery costs already incurred by Bike Inc.;

any restocking fee for special orders

Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or Ucount.


A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.


To verify your banking details, you will be required to supply the following information:


Proof of Payment;

ID number (not a copy of the ID) OR Company Registration number;

Proof of banking details.

Alternatively, you can receive your refund as a store credit. The store credit is not a cash refund, but a voucher that can be used at any Bike Inc. store. In order to receive your refund as a store credit voucher, you need to confirm this request and confirm the cell phone number to which the voucher should be sent.


For more information, please refer to Bike Inc.’s Returns Policy.



Risk and Ownership

Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery. Bike Inc. will retain ownership in the Products until payment has been received in full.


Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by Bike Inc. alternatively Bike Inc. is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of Bike Inc..


Collection of Cookies

By using this site, you agree to Bike Inc.’s Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use Bike Inc.’s computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of Bike Inc.’s Website. The information that Bike Inc. collect and may share with Bike Inc.’s advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.