Shipping policy

We offer the following Shipping Options:

Any order that fits into the dimensions below and has a minimum order value of R500

PUDO – by The Courier Guy

Extra-Small (XS)

60 cm x 17 cm x 8 cm

max weight 2kg

FREE

Small (S)

60 cm x 41 cm x 8 cm

max weight 5kg

FREE

Medium (M)

60 cm x 41 cm x 19 cm

max weight 10kg

FREE

Large (L)

60 cm x 41 cm x 41 cm

max weight 15kg

FREE

Extra-Large (XL)

60 cm x 41 cm x 69 cm

max weight 20kg

FREE

Easy and conveivient. https://www.pudo.co.za/where-to-find-us.php

All other orders door to door:

R150 Courier via Economy Shipping, under 5kg volumetric weight  (NORMALLY 48 – 72 hours delivery – FROM DATE OF SHIPPING, depending on the outlying area/s)

This shipping method is available country wide. Shipping to outlaying towns/city’s may take longer than 72 hours.

R395 Overnight Courier, under 5kg volumetric weight (24 hours delivery, FROM DATE OF SHIPPING, excluding outlying area/s)

This shipping method is only available to main areas. Excludes shipping to outlaying towns/city’s. EXCLUDES ANY BULKY ITEMS and/or any product indicated on the website as “SHIPS IN 3-5 WORKING DAYS”.  Shipping to outlaying towns/city’s may take longer than 72 hours.

Courier is FREE for orders above R1500, delivered to your delivery address (48 – 72 hours delivery, FROM DATE OF SHIPPING, depending on the outlying area/s – shipping to outlaying towns/city’s may take longer than 72 hours.) via Economy Shipping. Note, ensure the Free Shipping option is selected during Checkout.  EXCLUDES ANY BULKY ITEMS.

Collection at Bloemendal Stores is FREE

Wheelsets, Trainers, Forks, Framesets, Bicycles and other Bulky Items can only be send with a courier option, quoted at check out or can be collected. Normal shipping rates do not apply to these items.  Free Shipping or Overnight Courier not applicable to these Bulky Items.  This shipping method must be selected when ordering wheelsets/trainers/framesets for courier delivery – normally 48 – 72 hours door to door delivery FROM DATE OF SHIPPING. Rate is calculated per item.  Shipping to outlaying towns/city’s may take longer than 72 hours.

Please Note: All orders will be processed as soon as possible, provided we have the item/s in stock and on hand.  Some items might show in stock on the website, but we might not have it readily available and have to be ordered in resulting a delayed shipping date.  Some items will have a “Ships in 3-5 working days” notification on the website as these will be shipped from another warehouse and not always directly from the Durbanville warehouse.

Order Exceptions

The items below are excluded from the Shipping Options above. The following charges apply (free shipping not applicable to these Bulky Items), the rate is calculated per item:

Framesets, Wheelsets, Forks, Trainers and Other Bulky Items 

Quoted at check out.

How long does shipping/delivery take?

Depends on the type of shipping you select and the delivery address, as outlying areas will take longer to deliver. Normally Courier Door to Door takes between 48 – 72 hours to deliver, FROM DATE OF SHIPPING, depending on the outlying area – shipping to outlaying towns/city’s may take longer than 72 hours.  Refer to Shipping Options above.

Once your Order is shipped, an email notification will be sent to you with a tracking number.

We are reliant on the accuracy of the stock availability at our suppliers and other warehouses.  Should the ordered item not be in stock, the shipping & delivery time is extended according to the delivery to our warehouse.

Some items will have a “Ships in 3-5 working days” notification on the website as these will be shipped from another warehouse and not always directly from the Durbanville warehouse – refer to Shipping Options above.

IMPORTANT detail for Courier Deliveries

Please ensure that you provide the correct delivery (shipping) address, preferably your physical address at work.

Ensure someone is available at the delivery address to receive and sign for your parcel (for all courier deliveries).

We use third party couriers and therefore cannot be held responsible for late deliveries or non-deliveries due to persons not available at delivery address or due to circumstances out of our control.  In such cases, non-deliveries will go back to the Courier Distribution Center and re-scheduled for delivery on another day.

The Courier will under NO circumstances be able / obliged to contact you to confirm availability or delivery time.  They follow a specific delivery route and non-availability will lead to a non-delivery and re-scheduling for delivery on another day.   If after this, the delivery is still unsuccessful, it will be returned to The Trail Hub. and the client will have to pay for a re-delivery.

Please note that no overnight-shipping can be done on any orders placed after 12 PM (Noon).

Bank Transfer Payment or Electronic Fund Transfer (EFT)

Kindly deposit the full amount into the following account within 48 hours. Use the order number as your payment reference.

Bank: Nedbank

Account Name: Giant Durbanville

Acc Number: 1206175176

Branch Code: 103710

Email proof of payment to info@thetrailhub.co.za within 48 hours. Failure to adhere to this, will unfortunately result in a cancellation of your order.

Note, refer to the The Trail Hub. BLACK FRIDAY AND CYBER MONDAY TERMS AND CONDITIONS which will apply.