If you are dissatisfied with an item purchased from our website you may return it to our Bloemendal Store for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

We will exchange or refund a product provided that:

There is a valid proof of purchase, i.e. web invoice;

It is within 1 months of the original purchase date;

It is in its original packaging or condition, i.e the security seal or shrink-wrap is intact (if applicable), the product is unworn and unused.

For hygiene reasons, underwear and used apparel may not be returned or exchanged.

All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account, and cannot be made in our retail store except in the case where a store credit voucher has been issued.

Please note that the cost of couriering the product back to our Bloemendal store shall be incurred by the purchaser.

The Trail Hub does not take title to returned items until the item/s arrives at our Bloemendal Store. At our discretion, a refund may be issued without requiring a return. In this situation, The Trail Hub does not take title to the refunded item.

The Trail Hub does not collect returns from SAPO or any third-party location. The customer is responsible to return the item/s to our Bloemendal store.

If the product was used for its intended purpose and design and in accordance with the product’s instructions and/or user manual and is found by the customer to be faulty, The Trail Hub. will liaise with the supplier on behalf of the customer in terms of replacement or repair. Proof of purchase is required. No refunds, repairs or exchanges will be actioned on purchases where the products have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer’s account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.

If the item/s were purchased using an Online Gift Vouchers, they may be exchanged if the above criteria are met and the correct procedures are followed, however, no cash refunds or new gift cards will be issued.

Refund must follow the same route as the original purchase, and cannot be made in our retail store.

To avoid processing delay, please return the item with instructions and contact details.